Average Reviews:
(More customer reviews)I purchased a Solio Classic for use on a cross country bike trip. The product worked well, recharging a PDA, iPod and cell phone. But a piece (the center bushing around which the solar wings pivot) broke. It was my fault and I figured I could contact the company for a replacement part once I finished the trip.
I emailed them requesting the part, and here was their reply:"Unfortunatly we do not sell parts for your Solio. You will need to purchase a replacment unit."
My response:"This is very disappointing and unreasonable. I am not going to spend tens of dollars replacing a perfectly functional unit simply because an inexpensive plastic part has broken. I suggest you rethink this policy. Since you still manufacture the Classic, the part must still be available. This is really poor customer relations!"
They responded: "We do not do repairs on site. The unit holds a one year warrenty, if you are out of that time period you will have to purchase another unit. I apologize if you do not agree with our policy."
I suggest you do not support a company that on one hand touts its environmental cachet, and on the other promotes the senseless discarding of an easily repairable product.
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Product Description:
The new Solio Classic Hybrid Solar Charger (updated 2010) provides more power to more devices more quickly than ever. Updates include solar panels that are 20% more efficient and a bigger selection of adapter tips. The Classic works with iPhone/iPod right out of the box, and also supports Micro-USB devices such as Blackberry, Motorola, LG, etc. The Solio Classic Hybrid Solar Charger is the perfect lightweight travel charger, a primary power source when in remote locations, or an emergency back-up power supply. The Classic features a folding three-panel design, three photovoltaic cells plus a full-size charging battery enabling quick re-charging of your portable electronic devices. The Solio Classic Hybrid Solar Charger is simple to use. Charge the Classics battery one of three ways: directly from the sun using the integrated solar cell, or from your computer using the included USB charge-in cable, or from the included rapid wall charger. The 1,650 mAh internal Lithium-Ion rechargeable battery stores power until you need it - for up to one year. Select the appropriate adapter tip, connect it to your electronic device, press the start button and youre charging on-the-go.Just 1 hour of sunshine = 20+ minutes talk time or 50+ minutes MP3 music (depending on device).
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